What’s Changed/New in GoldMine 2014.1 Hotfix 4

What’s Changed in GoldMine 2014.1 Hotfix 4

GoldMine Premium Edition 2014.1.0.468 / GoldMine Mobile Edition 2014.1.0.662

Constant Contact Login

Due to a change made by Constant Contact, an additional layer of authentication has been added for Constant Contact login.  If you integrate with Constant Contact and get the error message ‘Login to Constant Contact failed’, follow the steps below to correct the issue:

  1. Upgrade the GoldMine server
  2. On a single workstation, uninstall GoldMine and reinstall the new version.  Follow the normal workstation install process to connect to the existing database.   Other workstations can be upgraded.  It is only necessary to uninstall/re-install on a single workstation.
  3. On the workstation where the uninstall/re-install was done, go to Constant Contact Campaigns in GoldMine.  Click Configure and enter your Constant Contact username and password and click Login.  A second Constant Contact login page will appear.  Enter the same credentials as in previous page to complete the login process.

Once this process is complete, it will be possible to Download Activity or Refresh Campaigns List from the server or any networked workstation.  If Logout is selected on the Constant Contact page, it will be necessary to Configure again from the workstation where the re-install from step 2 was done.

GoldMine and Google Apps

If you wish to synchronize GoldMine and Google Apps calendars, you must start the GMGoogleSync service manually.  We recommend that you configure the service Properties to automatically start the service.

  1. Open Services on the GoldMine Mobile Server.
  2. Locate GMGoogleSync on the list.
  3. Right-click on the service and select Start.

Use this procedure to set Properties to automatically start the service when the server is started.

  1. Open Services on the GoldMine Mobile Server.
  2. Locate GMGoogleSync on the list of services, right click and select Properties.
  3. On the General tab change the Startup type field from Manual to Automatic (Delayed Start).
  4. Click Apply then click OK to close the window.

NOTE:  Activities synced to GoldMine by the GMGoogleSync service will show MASTER as the user that created or modified the activity.  If you do not have a user MASTER, then the first alphabetical username with master rights will show as the user that created or modified the activity.

What’s Fixed in GoldMine 2014.1 Hotfix 4

GoldMine Premium Edition 2014.1.0.468 / GoldMine Mobile Edition 2014.1.0.662

Note:  To upgrade GoldMine Mobile, it is necessary to uninstall any existing version and install GMME 2014.1.0.662 as a new installation.  It may also be necessary to clear device/browser cache.

Issue # Description

217414

Error 1001 when trying to run GoldMine Mobile Edition 2014 installer at point of installer removing ‘Removing backup files’

217480

GoldMine crashing when completing a case from the contact cases tab and not sending an email notification

217482

GoldMine crashes with a Runtime Error when clicking contact history preview pane case link

217483

After viewing case history tab, reassigning a case from a contact records case tab will crash GoldMine with a Runtime Error

217484

When reassigning a resolved case in the service center for a contact with more than one case, the case does not reassign and remains closed

217496

When attempting to view a case in the regarding section of a new email message, GoldMine crashes with a RunTime Error

217545

Service center resolves the wrong case when opened from the contact record’s case tab

219722

GoldMine will crash when sending more than one GoldMine messages at a time

220066

ERROR: Cannot login – when trying to login to Constant Contact Campaigns in GoldMine – logging in directly to Constant Contact Web Site works fine.