GoldMine Premium Edition 2013 HotFixes Released

What’s New in GoldMine Premium Edition 2013.1 Hotfix 5 (2013.1.0.298)

Double-clicking a Case on a contact record’s Cases tab will open the selected case in the Service Center in detail view without resetting the Service Center list view. A user can return to the list view by clicking the Service link.

What’s Fixed in GoldMine Premium Edition 2013.1 Hotfix 5 (2013.1.0.298)

  • MS Word exe is using a large amount of CPU with the GoldMine word link installed.
  • Double clicking a case in the cases tab will not bring you to the case if not listed in the 500 cases in the Service Center >> The requested case is out of view because of your filter settings, please release the filter or use the search functionality
  • E-mails with base64 encoding not being displayed correctly in GoldMine (when using Exchange or some other mail servers)
  • 8 bit encoded text/HTML emails are coming in to GoldMine with Asian type characters or ?? in the body and header but show correctly in the online inbox view

What’s Fixed in GoldMine Premium Edition 2013.1 Hotfix 4 (2013.1.0.287)

  • Whenever an email is replied to if any of the recipient’s full name contains an apostrophe, all CC recipients on the reply are stripped.
  • Email received into GoldMine from Call Logix doesn’t have a message in the body of the email but has some info from the body of the email in the email headers in GoldMine
  • sporadically: StartIndex cannot be less than zero – when linking specific incoming or outgoing emails via Outlook Integration

What’s Fixed in GoldMine Premium Edition 2013.1 Hotfix 3 (2013.1.0.276)

  • “Change” bar still existed after clicked “Send contact data to Outlook” hyperlink
  • Sign in under “LinkedIn” GM+Views do not display login window, and will sign in capability in a new Web Browser outside of GoldMine for login, for Windows 7 there is further no chance even with saving cookies to get into LinkedIn anymore
  • Configuration of this site contains a serial number from a previous version of Goldmine. Please update it by entering a matching current serial number each day when a user logs onto GoldMine when synchronizing with another E-license.
  • Output to >> Excel does not populate Office 365 Excel 2013 with any information, new workbook is never opened
  • Clicking on the Alert column to sort the list of cases in the Service Center produces an error and crashes GoldMine
  • Entering an apostrophe (‘) in the service center search field crashes Goldmine

What’s Fixed in GoldMine Premium Edition 2013.1 Hotfix 2 (2013.1.0.265)

  • Constant Contact integration recognizes UK format on Date Sent field only correctly, when the campaign was sent on or after 13th of month
  • When merging a document through an automated process, it loops repeatedly through the fields on the merge form
  • Contacts with a single quote (apostrophe) in their name cause subsequent contacts not to show in E-Mail address list
  • Adding multiple attachments to an email, will not add the attachments after the apostrophe in the attachment name
  • When merging a document using right-click and print for this contact, loops through fields repeatedly
  • When updating LASTNAME (LAST) field the CONTACT field is updated > for all versions below 2013.1 only the opposite way did work and this is unexpected and not documented
  • When opening an E-mail after being processed (NOT in EDIT mode) >> opening Regarding list for linking to Opportunity or Project -> Sort of Opportunities/Projects is not intuitive (by creation date/time) and confuses when many records are there
  • Failed to execute command: insert into {{owner}}Environment values( ‘GMFileLocation’, ”,”,”,’O’,0,’GSPDONW&(<S(W<‘ to data type smallint when upgrading to GMPE 2013.1
  • GoldMine takes focus when creating new, replying to, or opening emails in Outlook
  • Attachments with apostrophe’s are not properly downloaded/displayed in GoldMine
  • Email address with a single quote (apostrophe) causes subsequent email address to not show or become truncated.
  • Attaching emails from a folder with an apostrophe results in the email history object not showing attachments.
  • When putting an apostrophe in an additional contact’s name, it truncates the rest of the list of emails when adding a CC to an email.

What’s Fixed in GoldMine Premium Edition 2013.1 Hotfix 1 (2013.1.0.249)

  • To prevent performance issues, a maximum of 500 cases can be viewed in the Service Center. You may select an option from the Show dropdown to filter your Cases or use the Service Center Search function to search for a Case. The top 500 cases are loaded based on your sort selection.
  • Customer tries to see “All Cases” – only a random list of 500 Cases are available in the Service Center
  • Required case is out of the view because of current filter settings.
  • GoldMine PE 2013.1 Installer NOT recognizing Office 2013 32-bit installation from Office 365

Do any of these issues apply to you?

– Do you need to renew your GoldMine Maintenance ?
– Would you  like help applying a GoldMine update or other issues ?
– Want to get information on upgrading or purchasing GoldMine Premium ?

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Or call us at (800)935-4386